Terms of Service

Article 1 (Application)

1. These Terms apply to all relationships between the Company and Users concerning the use of the Service.
2. Guidelines, notices, price lists, individual provisions, the Legal Notice under the Act on Specified Commercial Transactions (Japan), the Privacy Policy, the Information Security Policy, the Cookie and External Transmission Policy, and other conditions that the Company separately sets out in the Service or on the Company's website form part of these Terms.
3. If the contents of these Terms differ from those of an Individual Agreement, application form, quotation, purchase order, or individual provision, the Individual Agreement, application form, quotation, purchase order, or individual provision prevails, unless otherwise provided.

Article 2 (Definitions)

The terms used in these Terms have the following meanings.

1. "Service" means the service provided under the name AIRI that offers AI-powered phone answering, inbound calls, outbound calls, call recording, transcription, summaries, sentiment analysis, call history management, call analytics, reporting, knowledge integration, and other related features.
2. "User" means a corporation, sole proprietor, organization, municipality, or other business operator recognized by the Company that agrees to these Terms and uses the Service for business, operational, administrative, or similar purposes.
3. "Prospective User" means a party that wishes to apply for use of the Service or to open an account.
4. "Applicant" means a person who, on behalf of a Prospective User, applies for the Service, opens an account, enters registered information, agrees to the fee terms, and otherwise carries out the application procedure for the Service.
5. "End User" means a caller, call recipient, inquirer, customer, resident, or other third party with whom the User interacts by telephone through the Service.
6. "Call Data" means call audio, recording data, transcription data, summaries, sentiment analysis results, response histories, call logs, tags, notes, and other call-related information obtained, generated, or stored through the Service.
7. "Registered Information" means the company name, organization name, municipality name, contact person's name, email address, phone number, address, billing information, and other information that the User or Applicant provides to the Company when applying for, registering for, contracting for, using, or making inquiries about the Service.
8. "Sales Support Company" means a company entrusted by the Company to conduct sales support, referrals, application guidance, first-line response, and other sales support services for the Service, including ENKA株式会社.
9. "External Services" means third-party services that the Company uses in connection with providing the Service, including speech recognition, speech synthesis, natural language processing, AI response generation, telephone communication infrastructure, cloud infrastructure, payment, and access analytics.
10. "Consent Log" means information recording the fact that a Prospective User or Applicant has agreed to these Terms, the Privacy Policy, the Legal Notice under the Act on Specified Commercial Transactions, the fee terms, and other conditions displayed by the Company.

Article 3 (Contents of the Service)

1. The Service is a service that uses AI to help make phone-answering operations more efficient.
2. The specific features, fees, plans, scope of availability, support, terms of use, and other terms of provision of the Service are as set out on the Company's website, the application screen, the price list, quotations, application forms, purchase orders, or Individual Agreements.
3. In addition to Starter, Basic, Business, Pro, Enterprise, Gov, and other monthly plans established by the Company, the Service may include charge-based pay-per-use billing, specialized packs, campaign plans, individually quoted plans, and other plans or usage arrangements separately established by the Company.
4. For charge-based pay-per-use billing, specialized packs, campaign plans, individually quoted plans, and other plans separately established by the Company, the conditions set out on the relevant application screen, the pricing page, quotations, application forms, purchase orders, or Individual Agreements apply.
5. The Company may change, add to, or discontinue all or part of the Service for quality improvement, feature improvement, security assurance, legal compliance, specification changes of External Services, or other necessary reasons.
6. The Service includes automated responses, transcription, summaries, analysis, and other processing performed by AI. By their nature, AI outputs are not guaranteed to always be accurate, complete, up to date, or fit for the User's purposes.
7. The User shall, as necessary, review, correct, and exercise its own judgment on AI response results, summaries, analysis results, and other information obtained from the Service.
8. The Company may replace the AI models, speech recognition engines, speech synthesis engines, communication infrastructure, cloud services, and other External Services used for the Service with equivalent or similar services, for quality improvement, security assurance, legal compliance, specification changes by the provider, or other reasons.

Article 4 (Telecommunications business matters)

1. With respect to the Service, the Company has filed a notification of telecommunications business under the Telecommunications Business Act of Japan and has obtained a notification number.
2. The User acknowledges that the Service may include features relating to telecommunications, such as phone numbers, call forwarding, inbound and outbound calls, communication lines, and cloud communication infrastructure.
3. The Company handles the secrecy of communications and other information relating to communications appropriately, in accordance with the Telecommunications Business Act and other applicable laws.
4. The telecommunications business notification number, the notifying entity, the covered services, and other necessary information are displayed on the Company's website, in the Legal Notice under the Act on Specified Commercial Transactions (Japan), or by other methods separately designated by the Company.
5. The fact that the Company has filed a telecommunications business notification does not mean that the Ministry of Internal Affairs and Communications or any other governmental agency guarantees, recommends, or certifies the quality, contents, safety, effectiveness, or profitability of the Service, or the User's results.

Article 5 (Formation of the Service Agreement)

1. For Starter, Basic, Business, Pro, and any other plan the Company designates as available for web application, an agreement for use of the Service (the "Service Agreement") is formed between the Company and the User when the Prospective User enters the required information on the Company's prescribed application screen, confirms these Terms, the Privacy Policy, the Legal Notice under the Act on Specified Commercial Transactions, the price list, the conditions displayed on the application screen, and other conditions established by the Company, checks the checkbox indicating agreement to them, submits the application, and the Company accepts that application.
2. Checking the checkbox and pressing the application button referred to in the preceding paragraph constitute a representation by the Prospective User or Applicant that they have confirmed these Terms and the other conditions displayed by the Company, that they have understood and agreed to their contents, and that the application was made by the Applicant themselves or by a person with legitimate authority.
3. For Enterprise, Gov, and any other plan the Company designates as subject to individual quotation or individual contracting, no Service Agreement is formed merely by an inquiry, consultation, interview, or request for materials. The Service Agreement is formed when the conditions are finalized by a quotation, application form, purchase order, contract, or other method designated by the Company, and the Company accepts the application.
4. For charge-based pay-per-use billing, specialized packs, campaign plans, and other plans separately established by the Company, the agreement is formed by the method set out on the relevant application screen, the pricing page, quotations, application forms, purchase orders, or Individual Agreements.
5. Even where a Sales Support Company conducts referrals, guidance, application assistance, or first-line response for the Service, the Service Agreement is formed between the User and the Company, unless otherwise provided.
6. The Company may decline an application if it determines that the Applicant or Prospective User falls under any of the following:
   • the application contains false statements, errors, or omissions;
   • the applicant has previously violated these Terms or a contract with the Company;
   • there is doubt about the applicant's ability to pay the fees;
   • the applicant falls under, or may be involved with, anti-social forces or the like;
   • the intended use of the Service may violate laws, public order and morals, or these Terms;
   • the application is primarily for private personal use, beyond the scope of the business use for which the Service is intended;
   • it cannot be confirmed that the applicant is the person concerned or a person with legitimate authority; or
   • the Company otherwise reasonably determines that providing the Service is inappropriate.

Article 6 (Applicant representations and verification of identity and authority)

1. When opening an account or applying for use of the Service, the Prospective User and the Applicant shall confirm these Terms, the Privacy Policy, the Legal Notice under the Act on Specified Commercial Transactions, the price list, the conditions displayed on the application screen, and other conditions established by the Company, and submit the application only after agreeing to them.
2. The Prospective User and the Applicant represent and warrant, as of the time of opening an account or applying for use, each of the following:
   • that the Applicant actually exists and is making the application of the Applicant's own will;
   • that, where the application is made in the name of a corporation, organization, municipality, or other entity, the Applicant represents that entity or has been granted legitimate authority by that entity to apply for the Service and conclude the Service Agreement;
   • that the Registered Information, application information, billing information, contact person information, and other information provided to the Company is true, accurate, and up to date;
   • that they are not impersonating a third party, using false information, or wrongfully using a third party's name, email address, phone number, address, payment method, or other information;
   • that they will not use the Service for purposes that violate laws, public order and morals, these Terms, or conditions established by the Company; and
   • that they do not fall under anti-social forces or the like, and that they will not allow anti-social forces or the like to use the Service.
3. When an account is opened or an application for use is made, the Company may verify the Applicant's identity, authority, the accuracy of the Registered Information, and the legality or safety of the purpose of use, depending on the application details, Registered Information, purpose of use, payment method, usage, and other circumstances.
4. Where the Company deems it necessary for the verification under the preceding paragraph, the Company may request that the Prospective User or User submit identity verification documents, certificates of registered corporate matters, materials confirming the contact person's employment, powers of attorney, materials confirming decision-making authority, materials confirming the purpose of use, and other materials the Company deems necessary.
5. If the Prospective User or User does not comply with the verification under the preceding paragraph, or if the Company reasonably determines, in light of the submitted materials, application details, Registered Information, usage, or other circumstances, that providing the Service is inappropriate, the Company may refuse to open an account, suspend use of the Service, suspend the account, terminate the Service Agreement, or take other necessary measures.
6. Even where the Prospective User or User opens an account or applies for use by a method that does not require submission of identity verification documents, if they breach any of the representations and warranties in paragraph 2 of this Article, they shall bear all damages, costs, disputes, claims, and other liability arising from that breach and incurred by the Company, the Sales Support Company, End Users, or other third parties.
7. Even after an account has been opened, if doubt arises about the Registered Information or the state of use, the Company may request additional verification from the User. In such cases, the Company may restrict use of all or part of the Service until the verification is complete.
8. If there is any change to the Registered Information, contact person information, billing information, purpose of use, or other information provided at the time of application, the User shall promptly complete the change procedure by the method prescribed by the Company.

Article 7 (Consent logs and application records)

1. The Company may collect and retain Consent Logs and application records to the extent necessary for account opening for the Service, applications for use, agreement to the fee terms, agreement to amendments of the Terms, and other contract management for the Service.
2. Consent Logs and application records may include the following information:
   • the version of the Terms of Service agreed to;
   • the version of the Privacy Policy agreed to;
   • the version of the Legal Notice under the Act on Specified Commercial Transactions or the fee terms agreed to;
   • the date and time of consent;
   • the Applicant's name, company name, organization name, municipality name, email address, and phone number;
   • the selected plan;
   • the IP address;
   • the user agent;
   • records relating to the application procedure, such as email verification, payment registration, and pressing of the application button; and
   • the consent given for each checkbox.
3. The Company uses Consent Logs and application records for contract management of the Service, verification of identity and authority, dispute response, prevention of unauthorized use, ensuring security, legal compliance, and other purposes necessary for providing the Service.
4. Where Consent Logs and application records contain personal information, their handling is governed by the Company's Privacy Policy.

Article 8 (Account management)

1. The User shall properly manage, at its own responsibility, account IDs, passwords, authentication credentials, and other information necessary for using the Service.
2. The User shall not lend, assign, share, sell, or provide as security its account to or with any third party.
3. Any act performed using the User's account is deemed an act of that User; provided, however, that this does not apply where the act results from causes attributable to the Company.
4. If the User becomes aware of unauthorized use or leakage of its account, or any risk thereof, the User shall promptly notify the Company.
5. The User shall appropriately configure the permissions of staff, administrators, viewers, and other roles using the Service within its organization, and shall promptly change or delete permissions when a resignation, transfer, change of person in charge, or other circumstance arises.

Article 9 (Fees and payment)

1. The fees for the Service are as set out on the Company's website, the application screen, the price list, quotations, application forms, purchase orders, or Individual Agreements.
2. Fees for web-application plans may consist of a monthly base fee, pay-as-you-go charges for calls exceeding the free or included calls, option fees, initial fees, and other fees set by the Company.
3. Fees for charge-based pay-per-use billing, specialized packs, campaign plans, individually quoted plans, and other plans or usage arrangements separately established by the Company are governed by the conditions set out on the relevant application screen, the pricing page, quotations, application forms, purchase orders, or Individual Agreements.
4. The User shall pay the fees for the Service in accordance with the payment method and payment timing designated by the Company.
5. Bank transfer charges, communication charges, internet connection charges, device costs, call-forwarding costs, charges payable to telephone carriers, and other costs necessary for using the Service are borne by the User, unless otherwise provided.
6. If the User delays payment of fees, the User shall pay late-payment damages at an annual rate of 14.6%; provided, however, that if a restriction exceeding this applies under applicable law, such law will be followed.
7. If the User delays payment of fees, the Company may suspend the provision of all or part of the Service.
8. The handling of cancellations after the start of use, refunds, and pro-rata settlement is as set out on the application screen, the price list, quotations, application forms, purchase orders, Individual Agreements, or the Legal Notice under the Act on Specified Commercial Transactions (Japan).
9. For web-application plans, the monthly fee, billing start date, invoicing date, minimum usage period, whether the contract renews automatically, cancellation cut-off date, whether fees are prorated, the number of included calls, the method of calculating excess calls, the timing of billing for overage charges, and other conditions are displayed on the application screen or in the price list.

Article 10 (Plan changes and cancellation)

1. The User may request a plan change or cancellation by the method prescribed by the Company.
2. The effective timing of plan changes, fee differences, excess charges, minimum usage periods, cancellation cut-off dates, contract renewal, the data-viewing period after cancellation, and other conditions are as set out on the Company's website, the application screen, the price list, quotations, application forms, purchase orders, or Individual Agreements.
3. Even if the User cancels partway through the contract period, the User is not released from the obligation to pay fees that have already accrued, unless otherwise provided.
4. The retention period, deletion method, and availability of export for Call Data, Registered Information, and other data after cancellation are governed by the conditions separately set out by the Company or by the Individual Agreement.
5. Even after cancellation, the User is not released from the obligation to pay fees, overage charges, option fees, unpaid amounts, and other debts owed to the Company that arose before cancellation.

Article 11 (Phone numbers and communication environment)

1. Use of the Service may require a phone number, call forwarding, communication lines, an internet connection, devices, a browser, and other environments.
2. The User shall, at its own responsibility and expense, prepare and maintain the communication environment, devices, browser, call-forwarding settings, and other usage environments necessary for using the Service.
3. Forwarding of existing phone numbers, issuance of new numbers, inbound and outbound call settings, integration with external communication services, and other configurations are subject to the procedures, specifications, restrictions, and screening of the Company or of providers designated by the Company.
4. If use of the Service is impaired due to failures, specification changes, suspension of provision, restrictions, or screening results of telephone companies, telecommunications carriers, cloud services, external AI services, or other third-party services, or due to other causes beyond the Company's reasonable control, the Company is not liable, except where the impairment results from causes attributable to the Company.
5. The User shall properly manage, at its own responsibility, caller ID, forwarding settings, inbound call settings, business-hours settings, response rules, and other settings relating to telephone communications.

Article 12 (Secrecy of communications and handling of call information)

1. In providing the Service, the Company handles the secrecy of communications appropriately, in accordance with the Telecommunications Business Act and other applicable laws.
2. The Company does not use call content, communication history, or other information relating to communications for purposes other than the intended ones, except where required by law, where the User consents, or where necessary for providing the Service, maintenance, responding to failures, preventing unauthorized use, ensuring security, or otherwise carrying out legitimate business operations.
3. When using the Service to record, transcribe, summarize, analyze, or otherwise process calls, the User shall, at its own responsibility, notify End Users of recording, notify or publicly announce purposes of use, obtain necessary consent, and take other measures required by law or operational practice.
4. The User shall, at its own responsibility, appropriately explain to End Users the purposes of use, the contact point for inquiries, and other necessary matters relating to the AI responses, recording, transcription, summaries, analysis, and other processing performed using the Service.

Article 13 (User responsibilities)

1. In using the Service, the User shall comply with laws, industry guidelines, internal rules, contracts between the User and End Users, privacy policies, and other applicable rules.
2. When handling End Users' personal information, call audio, inquiry details, or other information through the Service, the User shall, at its own responsibility, give the required notice or public announcement of the purposes of use, announce that calls are recorded, obtain consent, establish a contact point for inquiries, and take any other measures required by law or by operational needs.
3. The User shall ensure the accuracy, legality, currency, and appropriateness of the knowledge, FAQs, scripts, prompts, response contents, prohibited expressions, escalation conditions, and other information the User configures in the Service.
4. When using the Service in areas requiring advanced judgment, such as medicine, law, finance, life, body, property, administrative dispositions, or the determination of rights and obligations, the User shall not allow final decisions to be made by AI automated responses alone, and shall put in place human review, expert review, or an appropriate escalation framework.
5. When using the Service in the operations of municipalities, governmental agencies, public organizations, or other operations of a highly public nature, the User shall, in accordance with laws, ordinances, guidelines, administrative procedures, personal information protection systems, and other applicable rules, put in place frameworks for reviewing, supervising, and updating AI response contents, for escalation, and for explanations to residents and other parties.
6. The User shall resolve, at its own responsibility and expense, disputes with End Users or other third parties arising in connection with the business, operations, products, services, or customer service for which the User uses the Service; provided, however, that this does not apply where the dispute results from causes attributable to the Company.

Article 14 (Handling of Call Data)

1. The Company obtains, stores, processes, analyzes, displays, outputs, or deletes Call Data to the extent necessary to provide the Service.
2. Where Call Data contains personal information, its handling is governed by the Privacy Policy separately established by the Company and by Individual Agreements.
3. The Company handles Call Data entrusted to it by the User in accordance with the contract with the User, these Terms, the Privacy Policy, and applicable laws, to the extent necessary to achieve the purposes of use.
4. The Company may use information that has been statistically processed, aggregated, or anonymized so that individuals cannot be identified for the Company's business purposes, such as quality improvement, feature improvement, statistical analysis, research and development, and preparation of sales materials; provided, however, that where this is restricted by an Individual Agreement or by law, those provisions are followed.
5. Where the Company uses the User's Call Data for additional training of AI models, retraining, creation of evaluation data, or other similar purposes, the Company will, in accordance with laws and Individual Agreements, obtain the User's consent or a separate agreement as necessary.
6. The User acknowledges that the Company does not guarantee the accuracy, completeness, legality, or currency of the contents of Call Data.

Article 15 (Use of external services)

1. In providing the Service, the Company may use External Services for speech recognition, speech synthesis, natural language processing, AI response generation, telephone communication infrastructure, cloud infrastructure, payment, access analytics, and other purposes.
2. The names of External Services, the information transmitted to them, the purposes of use, and other matters concerning personal information are as set out in the Company's Privacy Policy, the Cookie and External Transmission Policy, or Individual Agreements.
3. If all or part of the Service is impaired due to specification changes, failures, suspension, restrictions, or fee changes of External Services, or due to other causes beyond the Company's reasonable control, the Company is not liable, except where the impairment results from causes attributable to the Company.
4. The Company may replace the External Services used for the Service with equivalent or similar external services, for quality improvement, security assurance, legal compliance, specification changes by the provider, or other necessary reasons.

Article 16 (Prohibited acts)

The User shall not engage in any of the following acts when using the Service.

1. Acts that violate laws or public order and morals
2. Criminal acts or acts related to criminal acts
3. Acts that infringe the rights, interests, honor, credit, privacy, intellectual property rights, or other rights of the Company, other Users, End Users, or third parties
4. Configuring in or transmitting through the Service content that is false, inaccurate, or misleading
5. Using the Service to conduct fraudulent, intimidating, discriminatory, defamatory, sexual, violent, illegal, or otherwise inappropriate responses, solicitation, outbound calls, or other acts
6. Using the Service to conduct solicitation that violates laws, nuisance calls, fraudulent guidance, unsolicited sales, harassment, excessive outbound calling, caller ID spoofing, or other inappropriate outbound calling acts
7. Acts that place an excessive load on the Service or on External Services
8. Unauthorized access to the Service, reverse engineering, analysis, modification, vulnerability probing, scraping, or other similar acts
9. Reselling, lending, sharing, sublicensing, or providing the Service to third parties without the Company's consent
10. Using information obtained in connection with the use of the Service for wrongful purposes
11. Providing benefits to anti-social forces or the like, or other similar acts
12. Using the Service in a manner that infringes the secrecy of communications, personal information, privacy, or other rights and interests of third parties
13. Acts in connection with the use of the Service that cause damage, disadvantage, or harm to the reputation of the Company, the Sales Support Company, External Service providers, or other third parties
14. Any other act that the Company reasonably determines to be inappropriate

Article 17 (Intellectual property rights)

1. All intellectual property rights relating to the Service, including the software, programs, UI, designs, logos, trademarks, text, images, videos, audio, materials, know-how, databases, and algorithms, belong to the Company or to third parties holding legitimate rights.
2. The license to use the Service under these Terms does not mean an assignment to the User of intellectual property rights in the Service or the grant of an exclusive right of use.
3. The User shall not reproduce, modify, adapt, translate, redistribute, sell, lend, publicly transmit, analyze, or make secondary use of the Service or any part of it beyond the scope necessary for using the Service.
4. Rights to the information that the User inputs into or uploads to the Service are reserved to the User or to legitimate right holders; provided, however, that the Company may use such information within the scope of providing, maintaining, and improving the Service, responding to failures, ensuring security, and the purposes set out in Individual Agreements.

Article 18 (Confidentiality)

1. Neither the User nor the Company shall disclose or leak to any third party, without the other party's prior consent, any technical, sales, operational, or other information disclosed by the other party and managed as confidential in connection with the use of the Service or the agreement.
2. The preceding paragraph does not apply to the following information:
   • information that was already public at the time of disclosure;
   • information that became public after disclosure through no fault of the recipient;
   • information that the recipient already legitimately held at the time of disclosure;
   • information obtained from a third party with legitimate authority without a duty of confidentiality; or
   • information independently developed or obtained without reliance on the disclosed information.
3. Where disclosure is required by law, a court, an administrative agency, a financial instruments exchange, or another public authority, the recipient may disclose confidential information to the extent necessary.

Article 19 (Security)

1. The Company endeavors to take necessary and appropriate safety management measures to reduce risks such as leakage, loss, damage, and unauthorized access to information handled in the Service.
2. The Company's basic policy on information security is in accordance with the Information Security Policy separately established by the Company.
3. To strengthen its information security management framework, the Company is preparing to obtain ISO/IEC 27001 and other third-party certifications relating to information security. However, as of the time these Terms are posted, this does not represent that the Company has already obtained any such certification.
4. If the Company obtains ISO/IEC 27001 or another third-party certification, the scope of certification, certification number, period of validity, and other information will be displayed on the Company's website or in the Information Security Policy. The Company will not represent that companies, operations, or services outside the scope of certification hold such certification.
5. In using the Service, the User shall properly manage, at its own responsibility, its own devices, network, accounts, admin-console permissions on the User's side, internal operations, and other security matters on the User's side.
6. The User shall address, at its own responsibility, any damage arising from deficiencies in the management of its own devices, network, accounts, permission settings, internal operations, or other matters on the User's side, except where the damage results from causes attributable to the Company.

Article 20 (Support and SLA)

1. The Company provides support for the Service by the methods and during the hours separately established by the Company.
2. Except where the Company sets out an SLA in an Individual Agreement or in a separate written document, the Company does not guarantee any particular service level, such as uptime, response times, recovery times, or support response times for the Service.
3. For Enterprise, Gov, and other individually contracted plans, the scope of support, response hours, SLA, and other conditions may be set out in the Individual Agreement.
4. Even where submissions via the contact form or by email are accepted 24 hours a day, staffed responses by the Company are provided during the business hours separately established by the Company.

Article 21 (Suspension and interruption of the Service)

The Company may suspend or interrupt the provision of all or part of the Service in any of the following cases.

1. When performing maintenance, inspection, updates, or specification changes of the Service
2. When a system failure, communication failure, external service failure, or other technical problem occurs
3. When an earthquake, lightning strike, fire, power outage, natural disaster, epidemic, war, riot, legal amendment, administrative disposition, or other force majeure event occurs
4. When the User violates these Terms or an Individual Agreement
5. When fees remain unpaid
6. When a failure, suspension, or specification change occurs in a telephone company, telecommunications carrier, external AI service, cloud service, or other external service
7. When the Company otherwise reasonably determines that suspension or interruption of the Service is necessary

Article 22 (Termination)

1. If the User falls under any of the following, the Company may, without prior notice or demand, suspend the User's use of the Service, suspend the account, terminate the Service Agreement, or take other necessary measures:
   • the User violates these Terms or an Individual Agreement;
   • the User delays payment of fees;
   • false statements are found in the application details or Registered Information;
   • a petition is filed for suspension of payments, insolvency, bankruptcy, civil rehabilitation, corporate reorganization, special liquidation, or other similar proceedings;
   • the User is found to fall under, or to be involved with, anti-social forces or the like;
   • the User uses the Service for illegal, wrongful, or inappropriate purposes;
   • it is found that the Applicant is not the person concerned or a person with legitimate authority;
   • the User does not comply with additional verification requested by the Company regarding identity, authority, Registered Information, purpose of use, or other matters; or
   • the Company otherwise reasonably determines that continuing the Service Agreement is inappropriate.
2. Even if the Service Agreement is terminated under the preceding paragraph, the User is not released from the obligation to pay fees and other debts that have already accrued.

Article 23 (Disclaimer of warranties)

1. The Company does not warrant that the Service will be fit for the User's particular purpose, accurate, complete, useful, continuous, or uninterrupted; that it will be free of errors or security defects; that AI responses will always be appropriate; that call connections will always succeed; or that increased sales or any other specific outcome will be achieved.
2. The Company does not warrant that AI responses, transcriptions, summaries, sentiment analysis, tagging, reports, and other outputs of the Service will be free of errors, omissions, inappropriate expressions, or results that differ from the User's intent.
3. When using outputs of the Service, the User shall review their content at its own responsibility and, as necessary, correct or supplement them or conduct human review.
4. The Service supports the efficiency of phone-answering operations and does not guarantee the User's sales, close rates, customer satisfaction, workload-reduction effects, quality of administrative responses, or any other specific outcome.

Article 24 (Limitation of liability)

1. If the User suffers damage due to causes attributable to the Company, the Company is liable for compensation, to the extent permitted by law, only for ordinary and direct damage.
2. The total amount of the Company's liability for damages is capped at the total amount of the Service usage fees that the User actually paid to the Company during the most recent three months under the Service Agreement that gave rise to the damage.
3. The preceding paragraph does not apply where the Company acted with intent or gross negligence, or where a limitation of liability is not permitted by law.
4. The Company is not liable for disputes arising between the User and End Users or other third parties, except where the dispute results from causes attributable to the Company.
5. The Company is not liable for damage incurred by the User due to failures, specification changes, suspension, or restrictions of External Services, telephone companies, telecommunications carriers, cloud services, external AI services, or other third-party services, or due to other causes beyond the Company's reasonable control, except where the damage results from causes attributable to the Company.

Article 25 (Exclusion of anti-social forces)

1. The User and the Company each represent and warrant that neither they nor their officers, employees, or substantial controllers fall under organized crime groups, members of organized crime groups, companies affiliated with organized crime groups, corporate racketeers, groups engaging in extortion under the pretext of social campaigns, specialized intelligence crime groups, or other equivalent persons.
2. If the User or the Company breaches the preceding paragraph, the other party may terminate the Service Agreement without any demand.

Article 26 (No assignment of rights and obligations)

The User shall not assign, transfer, provide as security, or otherwise dispose of its status, rights, or obligations under these Terms or the Service Agreement to any third party without the Company's prior consent given in writing or by electronic means.

Article 27 (Amendment of the Terms)

1. The Company may amend these Terms in accordance with Article 548-4 of the Civil Code of Japan and other laws in any of the following cases:
   • where the amendment conforms to the general interest of Users; or
   • where the amendment is not contrary to the purpose of the transactions governed by these Terms and is reasonable in light of the necessity of the amendment, the appropriateness of the amended contents, the contents of the amendment, and other circumstances relating to the amendment.
2. When amending these Terms, the Company will announce the contents of the amended Terms and their effective date, by posting them on the Company's website or by other appropriate means, by the effective date.
3. The amended Terms apply from the effective date set by the Company.

Article 28 (Governing law and jurisdiction)

1. These Terms and the Service Agreement are governed by the laws of Japan.
2. Any dispute arising between the Company and the User in connection with these Terms or the Service is subject to the exclusive agreed jurisdiction of the Tokyo District Court as the court of first instance; provided, however, that where a court with jurisdiction is separately designated in an Individual Agreement, that designation prevails.

Article 29 (Contact)

For inquiries about these Terms, please contact the following contact point or use the contact form on the Company's website.