Legal Notice under the Act on Specified Commercial Transactions (Japan)
Last revised: 2026-10-22
This page sets out the disclosures required for mail-order sales under the Act on Specified Commercial Transactions of Japan with respect to AIRI, the AI call center platform provided by LIVERUSH株式会社 (LIVERUSH Co., Ltd.) (the "Service"). The Service is intended primarily for business use by companies, sole proprietors, organizations, municipalities, and other entities. While the applicability of the Act depends on the nature of each transaction, this page is published to clearly present the terms of sale to users.
This is a reference translation provided for convenience. If there is any discrepancy, the Japanese version prevails.
Seller information
| Seller and service provider | LIVERUSH株式会社 |
|---|---|
| Service name | AIRI |
| Representative | 広川 準 |
| Operations manager | 広川 準 |
| Address | 〒106-6012 東京都港区六本木1-6-1 泉ガーデンタワー |
| Phone number | お客様からのご請求により、法令に従い遅滞なく開示いたします。 Note: to keep an accurate record of correspondence, please contact us via the contact form or by email as a general rule. |
| Email address | info@liverush.co.jp |
| Contact form | Please contact us via the contact form on the Company's website. Hours: お問い合わせフォーム受付：24時間／有人対応：10:00〜19:00（土日祝日および当社休業日を除きます。） |
| Sales support company | ENKA株式会社 (ENKA Co., Ltd.) ENKA株式会社 may, under entrustment from LIVERUSH株式会社, engage in sales support activities for the Service, including sales support, referrals, application guidance, and first-line response. Unless otherwise provided, however, the service agreement for the Service is concluded between the user and LIVERUSH株式会社. |
Qualified invoice issuer registration number
If an applicable registration number exists, it will be stated on this page or on invoices and similar documents.
Telecommunications business notification
With respect to the Service, LIVERUSH株式会社 has filed a notification of telecommunications business under the Telecommunications Business Act of Japan and has obtained a notification number.
| Notification number | A-08-23925 |
|---|---|
| Notifying entity | LIVERUSH株式会社 |
Note: the telecommunications business notification does not mean that the Ministry of Internal Affairs and Communications or any other governmental agency guarantees, recommends, or certifies the quality, contents, safety, effectiveness, or profitability of the Service, or users' results.
Information security certification
To strengthen its information security management framework, LIVERUSH株式会社 is preparing to obtain ISO/IEC 27001 and other third-party certifications relating to information security.
As of the time this page is posted, this does not represent that the Company has already obtained ISO/IEC 27001 or any other third-party certification.
Once certification is obtained, the certification standard, certification registration number, scope of certification, certification body, expiration date, and other necessary information will be displayed on this page, on the information security page, or by other methods separately designated by the Company.
Note: we do not make any representation suggesting that companies, operations, or services outside the scope of certification are certified.
Prices
The price of each plan is shown on the pricing page, the application screen, quotations, order forms, or individual agreements.
The monthly base fees for plans available via web application are as follows. All prices are exclusive of tax.
- AIRI Starter: ¥3,000/month
- AIRI Basic: ¥9,800/month
- AIRI Business: ¥29,800/month
- AIRI Pro: ¥69,800/month
Plans available via web application can also be paid annually. The annual base fee for annual payment is equivalent to 10 months of the monthly base fee, as follows (exclusive of tax; the tax-inclusive billed amount is shown in parentheses).
- AIRI Starter: ¥30,000/year (¥33,000 incl. tax)
- AIRI Basic: ¥98,000/year (¥107,800 incl. tax)
- AIRI Business: ¥298,000/year (¥327,800 incl. tax)
- AIRI Pro: ¥698,000/year (¥767,800 incl. tax)
Consultation-based plans are as follows.
- AIRI Enterprise: individual quotation
- AIRI Gov: individual quotation
For charge-based pay-per-use billing, campaign plans, individually quoted plans, and other plans or usage arrangements separately established by the Company, the prices and conditions shown on the relevant application screen, the pricing page, quotations, order forms, or individual agreements apply.
The included minutes, the overage fee rate (per minute), initial fees, option fees, minimum usage periods, cancellation terms, and other conditions for each plan are shown on the pricing page, the application screen, quotations, order forms, or individual agreements.
For Enterprise, Gov, and other individually quoted plans, the final terms are determined through consultation, quotations, order forms, or individual agreements.
How fees are calculated
Monthly fees are calculated, in principle, as follows.
Monthly fee = monthly base fee + (billable minutes exceeding the included minutes) × overage fee rate (yen per minute) + option fees + other individually agreed fees
Billable minutes are the total minutes of call time, with the call time of each individual call rounded up to the nearest 30 seconds. However, non-billable calls separately defined by the Company (calls shorter than 30 seconds, silent calls, and others defined by the Company) are not included in billable minutes. Note that call charges for calls received on a toll-free number are incurred for these calls as well. If billable minutes do not exceed the included minutes, no overage charges apply. Fractions of less than one yen are handled by the method we prescribe.
For annual payment, the annual base fee is paid in a lump sum at the time of application and on each renewal date, and the monthly billed amount is calculated as follows. Included minutes apply on a monthly basis and are not carried over to subsequent months.
Monthly billed amount for annual payment = (billable minutes exceeding the included minutes) × overage fee rate (yen per minute) + option fees (including call forwarding charges and call charges for toll-free numbers) + the fee difference where the plan was changed to a higher plan + other individually agreed fees
Specific fees, included minutes, overage fee rates, option fees, initial setup costs, and other terms are set out on the pricing page, the application screen, quotations, order forms, or individual agreements.
For charge-based pay-per-use billing, campaign plans, individually quoted plans, and other plans or usage arrangements separately established by the Company, the fee calculation method set out on the relevant application screen, the pricing page, quotations, order forms, or individual agreements applies.
Charges other than the service fee
- Consumption tax
- Bank transfer fees
- Internet access charges, telecommunications charges, call forwarding charges, charges payable to telephone carriers, and other communication-related costs required to use the Service
- Option fees
- Initial setup fees, where applicable
- Other charges specified on the application screen, in quotations, order forms, or individual agreements
Payment methods
Payment is made by the method we designate from among the following.
- Credit card payment
- Bank transfer
- Invoice-based payment
- Other methods designated by us
Payment of the annual base fee for annual payment is by credit card only.
Payment timing
- Plans applied for via the web: as indicated on the application screen.
- Monthly billing: as stated on the application screen, the pricing page, or the invoice.
- Annual payment: the annual base fee is charged in a lump sum to the registered credit card at the time of application and on each renewal date. Overage charges, call forwarding charges, option fees, and other fees other than the annual base fee are billed monthly.
- Invoice-based payment: by the due date stated on the invoice.
- Individually contracted plans: as set out in the quotation, order form, or individual agreement.
Timing of service provision
For plans applied for via the web, the Service becomes available once the application is complete and our prescribed screening, payment confirmation, account issuance, phone number setup, call forwarding setup, knowledge base configuration, and other initial setup required to start using the Service have been completed.
For Enterprise, Gov, and other individually contracted plans, provision starts on the start date set out in the quotation, order form, or individual agreement.
For charge-based pay-per-use billing, campaign plans, and other plans separately established by the Company, provision starts at the time set out on the relevant application screen, the pricing page, quotations, order forms, or individual agreements.
Please note that the start of use may take additional time due to phone number issuance, forwarding of existing numbers, integration with external telecommunications services, user-side configuration, screening, network conditions, or other circumstances.
Pre-account-opening screening
Opening an account for the Service requires completion of our prescribed application procedure, agreement to the Terms of Service, the Privacy Policy, this Legal Notice under the Act on Specified Commercial Transactions, and the fee terms, and our review of the application details.
We may conduct screening before or after opening an account, based on the application details, registered information, payment information, purpose of use, consent logs, access logs, and other necessary information.
If we reasonably determine that there is doubt about identity, authority, the accuracy of registered information, or the legality or safety of the purpose of use, we may request that the prospective user or user submit identity verification documents, certificates of registered corporate matters, materials confirming the contact person's employment, powers of attorney, materials confirming decision-making authority, materials confirming the purpose of use, and other materials we deem necessary.
If, as a result of screening, we reasonably determine that providing the Service is inappropriate, we may refuse to open an account, restrict use of the Service, suspend the account, terminate the service agreement, or take other necessary measures.
Withdrawal of application and cancellation
Given the nature of the Service as a digital service and an ongoing provision of services, we do not accept withdrawal of applications, cancellations, or refunds after use of the Service has started. The same applies to the annual base fee for annual payment (see the Annual payment terms).
However, this does not apply where required by law, where the cause is attributable to us, or where we otherwise agree.
Whether and under what conditions cancellation is possible before the start of use is set out on the application screen, in quotations, order forms, or individual agreements.
Mid-term termination
Users may terminate the Service by the method we prescribe.
The application deadline for termination, the termination date, minimum usage periods, renewal terms, whether fees are prorated, the data retention period after termination, post-termination access, and other conditions are set out on the application screen, the pricing page, the Terms of Service, quotations, order forms, or individual agreements.
The handling of mid-term termination, refunds, and automatic renewal for annual payment is as set out in the Annual payment terms.
Annual payment terms
| Eligible plans | Starter, Basic, Business, and Pro (the payment method and payment timing for Enterprise and Gov are set out in individual agreements) |
|---|---|
| Annual base fee | 10 months of the monthly base fee (see "Prices" for the amounts) |
| Payment method | The annual base fee is paid in advance in a lump sum by credit card. If payment is not completed at the time of application, we do not accept the application. If, as a result of screening, we do not accept the application, the payment is cancelled. |
| Contract term | 12 months from the 1st of the month in which annual payment is applied for. Even if the application date falls partway through a month, the term begins on the 1st of the month of application, and the annual base fee is not prorated. The same applies where the start of use is delayed by screening or initial setup. A change from monthly payment to annual payment begins on the 1st of a month we prescribe, and the monthly fee and the annual fee are not both charged for the same month. |
| Monthly billing | Overage charges, call forwarding charges, call charges for toll-free numbers, option fees, the fee difference where the plan was changed to a higher plan, and other fees other than the annual base fee are billed monthly based on each month's actual usage. Included minutes apply on a monthly basis and are not carried over to subsequent months. |
| Automatic renewal | Unless the user cancels or opts out of renewal by the last day of the contract term, the contract renews automatically for 12 months under the same plan. We notify the user by email of the renewal date and the amount after renewal no later than 30 days before the renewal date (the day after the last day of the contract term). |
| Fee on renewal | The annual base fee as of the renewal date is charged to the registered credit card on the renewal date. If the amount differs from the previous contract term, we state it in the same notice. If payment is not completed, we may suspend the Service or terminate the agreement in accordance with the handling of delayed payment (Articles 9 and 22 of the Terms of Service). |
| Mid-term termination | Users may request termination partway through the contract term. The Service remains available until the last day of the contract term, and the agreement ends on that day. |
| Refunds | After use has started, the annual base fee already paid is not refunded, regardless of the reason, including mid-term termination, and no pro-rata or monthly settlement is made. However, if the agreement ends due to causes attributable to us, or if we end the provision of the Service, we refund the amount for the months from the month following the month of termination to the last month of the term (tax-inclusive annual base fee ÷ 12 × number of months, fractions of less than one yen rounded down). Where a refund is required by law, the law will be followed. Cancellation before the start of use is as set out on the application screen. |
| Change to a higher plan | The change takes effect when applied for, and the contract term and its last day do not change. With respect to the difference between the monthly base fees before and after the change, the amount prorated for the remaining days of the month of the change is charged at that time, and from the following month to the last month of the term, 10 months of the difference ÷ 12 (fractions of less than one yen rounded down) is charged monthly. |
| Change to a lower plan or to monthly payment | Applies from the renewal date. No refund of the difference is made. |
| Price revisions during the contract term | Even if fees are revised during the contract term, the annual base fee for that term does not change. Revised fees apply from the next renewal. |
Returns
Given the nature of the Service, no physical goods are returned.
System requirements
We recommend using the Service's admin console in the following environments.
- Latest version of Google Chrome
- Latest version of Microsoft Edge
- Latest version of Safari
- Latest version of Firefox
Recommended OS: the latest or currently supported versions of Windows, macOS, iOS, and Android
Recommended network: a stable internet connection
Some features may be unavailable depending on the device, browser, OS, network environment, call forwarding settings, or the specifications of external telecommunications services.
Terms of use for software and applications
The Service is a SaaS offering used through a web browser.
Where we separately provide applications, integration tools, APIs, or integrations with external services, their terms of use, recommended environments, and limitations are governed by conditions we set separately.
Special sales conditions
Starter, Basic, Business, and Pro are, in principle, plans available via web application. For these plans, annual payment can be selected in addition to monthly payment.
Enterprise and Gov are individually contracted plans whose terms of provision are determined through inquiries, consultation, quotations, order forms, or individual agreements. The payment method and payment timing are also set out in the quotation, order form, or individual agreement.
For charge-based pay-per-use billing, campaign plans, and other plans separately established by the Company, the conditions set out on the relevant application screen, the pricing page, quotations, order forms, or individual agreements apply.
Submitting the contact form does not by itself conclude a service agreement.
Final confirmation screen for web applications
For plans applied for via the web, the following matters are displayed on the final confirmation screen before the application is completed or on the application screen.
- Plan applied for
- Payment category (monthly or annual payment)
- Monthly fee or annual base fee (shown together with the tax-inclusive billed amount)
- Contract term for annual payment (start date and last day)
- Whether initial fees apply
- Included minutes (per month)
- Overage fee rate (per minute)
- Option fees
- Payment method
- Payment timing
- Billing start date
- Minimum usage period
- Whether the contract renews automatically, the renewal date, and the handling of fees after renewal
- Cancellation method
- Cancellation cut-off date
- Whether refunds or pro-rata settlement apply
- Timing of service provision
- Links to the Terms of Service, the Privacy Policy, this Legal Notice under the Act on Specified Commercial Transactions, and other contractual conditions
Prospective users shall review the above matters and submit their application only after agreeing to the Terms of Service, the Privacy Policy, this Legal Notice under the Act on Specified Commercial Transactions, and the fee terms.
Consent logs and application records
We may collect and retain consent logs and application records to the extent necessary for account opening, applications for use, agreement to fee terms, verification of identity and authority, prevention of unauthorized use, contract management, dispute response, and other operation of the Service.
Consent logs and application records may include the versions of the Terms of Service, the Privacy Policy, this Legal Notice under the Act on Specified Commercial Transactions, and the fee terms agreed to; the date and time of consent; the applicant's name, company name, organization name, or municipality name; email address; phone number; plan applied for and payment category (monthly or annual payment); IP address; user agent; email verification; payment registration; pressing of the application button; the consent given for each checkbox; and other records relating to the application procedure.
Notes on representations and AI output
The Service provides AI-powered phone answering, transcription, summaries, analytics, and other features. We do not guarantee that AI-generated responses, transcriptions, summaries, sentiment analysis, reports, or other output will always be accurate, complete, up to date, or fit for the user's purposes.
For important decisions — including legal, medical, financial, or administrative decisions, or decisions that may materially affect life, health, or property — users are responsible for arranging human review, review by qualified professionals, or appropriate escalation.
Handling of personal information
The handling of personal information in connection with the Service is governed by our Privacy Policy.
Where call recording, transcription, summaries, analysis, or other processing takes place, users are responsible for notifying end users that calls are recorded, giving notice of or publicly disclosing the purposes of use, obtaining any necessary consent, and taking any other measures required by law or by their own operations.
Changes to sales terms
We may change the terms of sale where there are reasonable grounds to do so, such as changes in laws and regulations, changes to the Service, price changes by external services, or business necessity.
The timing of application to existing contracts, the timing of application of revised fees, and other conditions are governed by the Terms of Service, the application screen, individual agreements, or notices from us.