Legal Notice under the Act on Specified Commercial Transactions (Japan)

Seller information

Qualified invoice issuer registration number

If an applicable registration number exists, it will be stated on this page or on invoices and similar documents.

Telecommunications business notification

With respect to the Service, LIVERUSH株式会社 has filed a notification of telecommunications business under the Telecommunications Business Act of Japan and has obtained a notification number.

Note: the telecommunications business notification does not mean that the Ministry of Internal Affairs and Communications or any other governmental agency guarantees, recommends, or certifies the quality, contents, safety, effectiveness, or profitability of the Service, or users' results.

Information security certification

To strengthen its information security management framework, LIVERUSH株式会社 is preparing to obtain ISO/IEC 27001 and other third-party certifications relating to information security.

As of the time this page is posted, this does not represent that the Company has already obtained ISO/IEC 27001 or any other third-party certification.

Once certification is obtained, the certification standard, certification registration number, scope of certification, certification body, expiration date, and other necessary information will be displayed on this page, on the information security page, or by other methods separately designated by the Company.

Note: we do not make any representation suggesting that companies, operations, or services outside the scope of certification are certified.

Prices

The price of each plan is shown on the pricing page, the application screen, quotations, order forms, or individual agreements.

The monthly base fees for plans available via web application are as follows. All prices are exclusive of tax.

1. AIRI Starter: ¥3,000/month
2. AIRI Basic: ¥9,800/month
3. AIRI Business: ¥29,800/month
4. AIRI Pro: ¥69,800/month

Consultation-based plans are as follows.

1. AIRI Enterprise: individual quotation
2. AIRI Gov: individual quotation

For charge-based pay-per-use billing, specialized packs, campaign plans, individually quoted plans, and other plans or usage arrangements separately established by the Company, the prices and conditions shown on the relevant application screen, the pricing page, quotations, order forms, or individual agreements apply.

The number of included calls, the overage per-call rate, initial fees, option fees, minimum usage periods, cancellation terms, and other conditions for each plan are shown on the pricing page, the application screen, quotations, order forms, or individual agreements.

For Enterprise, Gov, and other individually quoted plans, the final terms are determined through consultation, quotations, order forms, or individual agreements.

How fees are calculated

Monthly fees are calculated, in principle, as follows.

Monthly fee = monthly base fee + (actual calls − included calls) × overage per-call rate + option fees + other individually agreed fees

If the number of actual calls is below the number of included calls, no overage charges apply.

Billable call time is rounded up to the nearest 30 seconds on each individual call.

Specific fees, included call volumes, overage per-call rates, option fees, initial setup costs, and other terms are set out on the pricing page, the application screen, quotations, order forms, or individual agreements.

For charge-based pay-per-use billing, specialized packs, campaign plans, individually quoted plans, and other plans or usage arrangements separately established by the Company, the fee calculation method set out on the relevant application screen, the pricing page, quotations, order forms, or individual agreements applies.

Charges other than the service fee

1. Consumption tax
2. Bank transfer fees
3. Internet access charges, telecommunications charges, call forwarding charges, charges payable to telephone carriers, and other communication-related costs required to use the Service
4. Option fees
5. Initial setup fees, where applicable
6. Other charges specified on the application screen, in quotations, order forms, or individual agreements

Payment methods

Payment is made by the method we designate from among the following.

1. Credit card payment
2. Bank transfer
3. Invoice-based payment
4. Other methods designated by us

Payment timing

• Plans applied for via the web: as indicated on the application screen.
• Monthly billing: as stated on the application screen, the pricing page, or the invoice.
• Invoice-based payment: by the due date stated on the invoice.
• Individually contracted plans: as set out in the quotation, order form, or individual agreement.

Timing of service provision

For plans applied for via the web, the Service becomes available once the application is complete and our prescribed screening, payment confirmation, account issuance, phone number setup, call forwarding setup, knowledge base configuration, and other initial setup required to start using the Service have been completed.

For Enterprise, Gov, and other individually contracted plans, provision starts on the start date set out in the quotation, order form, or individual agreement.

For charge-based pay-per-use billing, specialized packs, campaign plans, and other plans separately established by the Company, provision starts at the time set out on the relevant application screen, the pricing page, quotations, order forms, or individual agreements.

Please note that the start of use may take additional time due to phone number issuance, forwarding of existing numbers, integration with external telecommunications services, user-side configuration, screening, network conditions, or other circumstances.

Pre-account-opening screening

Opening an account for the Service requires completion of our prescribed application procedure, agreement to the Terms of Service, the Privacy Policy, this Legal Notice under the Act on Specified Commercial Transactions, and the fee terms, and our review of the application details.

We may conduct screening before or after opening an account, based on the application details, registered information, payment information, purpose of use, consent logs, access logs, and other necessary information.

If we reasonably determine that there is doubt about identity, authority, the accuracy of registered information, or the legality or safety of the purpose of use, we may request that the prospective user or user submit identity verification documents, certificates of registered corporate matters, materials confirming the contact person's employment, powers of attorney, materials confirming decision-making authority, materials confirming the purpose of use, and other materials we deem necessary.

If, as a result of screening, we reasonably determine that providing the Service is inappropriate, we may refuse to open an account, restrict use of the Service, suspend the account, terminate the service agreement, or take other necessary measures.

Withdrawal of application and cancellation

Given the nature of the Service as a digital service and an ongoing provision of services, we do not accept withdrawal of applications, cancellations, or refunds after use of the Service has started.

However, this does not apply where required by law, where the cause is attributable to us, or where we otherwise agree.

Whether and under what conditions cancellation is possible before the start of use is set out on the application screen, in quotations, order forms, or individual agreements.

Mid-term termination

Users may terminate the Service by the method we prescribe.

The application deadline for termination, the termination date, minimum usage periods, renewal terms, whether fees are prorated, the data retention period after termination, post-termination access, and other conditions are set out on the application screen, the pricing page, the Terms of Service, quotations, order forms, or individual agreements.

Returns

Given the nature of the Service, no physical goods are returned.

System requirements

We recommend using the Service's admin console in the following environments.

1. Latest version of Google Chrome
2. Latest version of Microsoft Edge
3. Latest version of Safari
4. Latest version of Firefox

Recommended OS: the latest or currently supported versions of Windows, macOS, iOS, and Android

Recommended network: a stable internet connection

Some features may be unavailable depending on the device, browser, OS, network environment, call forwarding settings, or the specifications of external telecommunications services.

Terms of use for software and applications

The Service is a SaaS offering used through a web browser.

Where we separately provide applications, integration tools, APIs, or integrations with external services, their terms of use, recommended environments, and limitations are governed by conditions we set separately.

Special sales conditions

Starter, Basic, Business, and Pro are, in principle, plans available via web application.

Enterprise and Gov are individually contracted plans whose terms of provision are determined through inquiries, consultation, quotations, order forms, or individual agreements.

For charge-based pay-per-use billing, specialized packs, campaign plans, and other plans separately established by the Company, the conditions set out on the relevant application screen, the pricing page, quotations, order forms, or individual agreements apply.

Submitting the contact form does not by itself conclude a service agreement.

Final confirmation screen for web applications

For plans applied for via the web, the following matters are displayed on the final confirmation screen before the application is completed or on the application screen.

1. Selected plan
2. Monthly fee
3. Whether initial fees apply
4. Number of included calls
5. Overage per-call rate
6. Option fees
7. Payment method
8. Payment timing
9. Billing start date
10. Minimum usage period
11. Whether the contract renews automatically
12. Cancellation method
13. Cancellation cut-off date
14. Whether refunds or pro-rata settlement apply
15. Timing of service provision
16. Links to the Terms of Service, the Privacy Policy, this Legal Notice under the Act on Specified Commercial Transactions, and other contractual conditions

Prospective users shall review the above matters and submit their application only after agreeing to the Terms of Service, the Privacy Policy, this Legal Notice under the Act on Specified Commercial Transactions, and the fee terms.

Consent logs and application records

We may collect and retain consent logs and application records to the extent necessary for account opening, applications for use, agreement to fee terms, verification of identity and authority, prevention of unauthorized use, contract management, dispute response, and other operation of the Service.

Consent logs and application records may include the versions of the Terms of Service, the Privacy Policy, this Legal Notice under the Act on Specified Commercial Transactions, and the fee terms agreed to; the date and time of consent; the applicant's name, company name, organization name, or municipality name; email address; phone number; selected plan; IP address; user agent; email verification; payment registration; pressing of the application button; the consent given for each checkbox; and other records relating to the application procedure.

Notes on representations and AI output

The Service provides AI-powered phone answering, transcription, summaries, analytics, and other features. We do not guarantee that AI-generated responses, transcriptions, summaries, sentiment analysis, reports, or other output will always be accurate, complete, up to date, or fit for the user's purposes.

For important decisions — including legal, medical, financial, or administrative decisions, or decisions that may materially affect life, health, or property — users are responsible for arranging human review, review by qualified professionals, or appropriate escalation.

Handling of personal information

The handling of personal information in connection with the Service is governed by our Privacy Policy.

Where call recording, transcription, summaries, analysis, or other processing takes place, users are responsible for notifying end users that calls are recorded, giving notice of or publicly disclosing the purposes of use, obtaining any necessary consent, and taking any other measures required by law or by their own operations.

Changes to sales terms

We may change the terms of sale where there are reasonable grounds to do so, such as changes in laws and regulations, changes to the Service, price changes by external services, or business necessity.

The timing of application to existing contracts, the timing of application of revised fees, and other conditions are governed by the Terms of Service, the application screen, individual agreements, or notices from us.