Kumamoto City Office:
phone number, opening hours and address
The main phone number of the Kumamoto City Office is 096-328-2111. Here is what to know before you call, with the address, opening hours and official website.
Kumamoto City Office main line
Official website www.city.kumamoto.jp
Without hyphens: 0963282111
The main number connects you to an operator, who will put you through to the right section. Calls are usually answered in Japanese.
Checked against the official website · October 7, 2026
ABOUT
About Kumamoto City
Kumamoto City adopted city status in 1889 and became a designated city in 2012, and is the prefectural capital, made up of five wards. It developed as the castle town of Kumamoto Castle, built by Kato Kiyomasa. The city office is in Tetorihonmachi, about a 1-minute walk from the Kumamotojo-Shiyakushomae tram stop.
BASIC INFO
Basic information
- Main phone
- 096-328-2111
- Address
- 〒860-8601 熊本県熊本市中央区手取本町1番1号Shown in Japanese so you can paste it into a map app or show it to a taxi driver.
- Opening hours
- Weekdays 8:30–17:15 (service counters 9:00–16:30)Closed on weekends, public holidays and Dec 29 – Jan 3
- Official website
www.city.kumamoto.jp
- Local government code
- 431001Kumamoto Kumamoto City · City
ACCESS
Access and map
Address
〒860-8601 熊本県熊本市中央区手取本町1番1号
RELATED OFFICES
Phone numbers of related government offices
Public offices in charge of this municipality (national and prefectural branches). National taxes — income tax and consumption tax returns, tax certificates — are handled by the tax office, not the municipal office. Addresses are shown in Japanese.
- 096-369-5566
〒862-8702 熊本県熊本市東区東町3丁目2番53号
Covers Mifune Town, Kashima Town, Mashiki Town, Kosa Town, Yamato Town as well as Kumamoto City
Part of this municipality is covered by a different office. Check the agency's official website for your address.
- 096-355-1181
〒860-8624 熊本県熊本市西区春日2丁目10番1号熊本地方合同庁舎B棟
Part of this municipality is covered by a different office. Check the agency's official website for your address.
- 096-353-0142
〒860-8534 熊本県熊本市中央区千葉城町2-37
Covers Yamaga City, Kikuchi City, Koshi City, Ozu Town, Kikuyo Town as well as Kumamoto City
Personal pension consultations are accepted at any pension office in Japan.
Employer health insurance and employees' pension matters: Kumamoto-Higashi Pension Office (096-367-2503)
- 0968-24-8609
〒861-1331 熊本県菊池市隈府771-1
Covers Yamaga City, Kikuchi City, Koshi City, Ozu Town, Kikuyo Town as well as Kumamoto City
Part of this municipality is covered by a different office. Check the agency's official website for your address.
- 096-371-8609
〒862-0971 熊本県熊本市中央区大江6-1-38
Part of this municipality is covered by a different office. Check the agency's official website for your address.
- 0964-32-8609
〒869-0502 熊本県宇城市松橋町松橋266
Covers Uto City, Uki City, Misato Town as well as Kumamoto City
Part of this municipality is covered by a different office. Check the agency's official website for your address.
- 096-364-3311
〒862-0971 熊本県熊本市中央区大江5-1-1
FAQ
Frequently asked questions
What is the phone number of the Kumamoto City Office?
The main phone number of the Kumamoto City Office is 096-328-2111. It connects you to an operator, who will transfer you to the right section once you explain what you need.
What are the opening hours of the Kumamoto City Office? What time does it open and close?
Opening hours of the Kumamoto City Office: Weekdays 8:30–17:15 (service counters 9:00–16:30). It is closed on Saturdays, Sundays, public holidays and over the New Year break (Dec 29 – Jan 3). Hours can differ by counter and service, so please check the official website for details.
Can I call the Kumamoto City Office on weekends or at night?
The main line is generally not answered outside opening hours. For non-urgent procedures and certificates you may be able to use online applications on the official website (https://www.city.kumamoto.jp/) or the Mynaportal. Check the official website for any weekend service counters.
Which tax office and pension office cover the Kumamoto City Office?
Kumamoto City is split between several tax offices: Kumamoto-Higashi Tax Office (096-369-5566), Kumamoto-Nishi Tax Office (096-355-1181). Check the National Tax Agency page to find the office for your address. Pension matters are handled by Kumamoto-Nishi Pension Office (096-353-0142).
WARD OFFICES
Ward offices of Kumamoto City
Residence registration, family registers and national health insurance are handled at the ward office where you live. See each page for the ward office's main number.
GOVERNMENT OFFICES
Phone numbers of tax offices, pension offices, Hello Work and public health centers
Main phone numbers, addresses and jurisdictions of the offices in Kumamoto.
For staff of municipalities and public offices
We accept requests to correct or update the phone numbers, office hours, addresses and other details listed here. We check each request against the official website before updating.
The phone numbers, addresses and opening hours on this page are based on information published on each municipality's official website (last checked: October 7, 2026). Please check the official website for the latest information. This page compiles public information for the convenience of residents and does not indicate any business or partnership relationship between the listed municipalities and AIRI (LIVERUSH Co., Ltd.). If you find an error, please let us know via our contact form.
Tax office names, addresses, phone numbers and jurisdictions are based on the National Tax Agency's 税務署の所在地などを知りたい方 (checked October 19, 2026). Pension office names, addresses, phone numbers and jurisdictions are based on the Japan Pension Service's 年金事務所管轄区域 (checked October 19, 2026). Hello Work (public employment office) names, addresses, phone numbers and jurisdictions are based on the Ministry of Health, Labour and Welfare's 全国ハローワーク所在案内 (checked October 19, 2026). Public health center names, addresses, phone numbers and jurisdictions are based on the Ministry of Health, Labour and Welfare's 保健所管轄区域案内 (checked October 19, 2026).