Is phone duty keeping real work from getting done?
With teams stretched thin, staff spend their days answering the same questions on the phone while core work waits. Let AIRI take the first line of resident inquiries.
Resident support example (fictional)
I just moved here — what do I need for the move-in registration?
You'll need an ID document and your move-out certificate. I can also tell you the counter's opening hours.
Can I handle my child's paperwork at the same time?
Yes — the child allowance and school transfer procedures can be completed the same day. Let me walk you through what to bring.
AI answers after hours and on holidays with the same quality. Every call is recorded with a transcript and summary.
What's happening at the front desk
In many public offices, phone duty piles onto a team that is already short-staffed.
Not enough hands
With hiring hard and headcounts shrinking, the same staff juggle counters, casework, and planning. Every ring stops their work.
The same questions, again and again
Opening hours, required documents, how a procedure works — most inquiries are routine questions with fixed answers.
Core work keeps stalling
Casework and planning are interrupted by every call. After-hours calls go unanswered and callbacks pile up.
AIRI takes the first line of your phones
AI resolves routine inquiries end to end and hands over only the calls that need human judgment.
AI answers first
The AI operator answers procedural questions and FAQs on the spot. Register your knowledge base to shape and grow its answers.
24/7, all year round
The same quality after closing, on holidays, and in busy seasons. No more "the line is always busy."
Multilingual support
Serve foreign residents in Japanese, English, and other languages.
We don't leave everything to AI. Inquiries that need individual judgment and urgent calls are routed to the staff you designate, following rules you set. Scope and tone are set per department, and handover destinations and conditions in the transfer settings.
Turn phone time into time for residents
With fewer first-line calls to answer, staff can focus on in-person service and the work only they can do.
Better resident service
Fewer unanswered calls and fewer transfers — guidance available even after hours.
Lighter staff workload
Freed from routine phone duty, staff focus on work that needs judgment and conversation.
Automatic records
Every call is transcribed and summarized automatically, making review and handover easy.
Information that connects residents with the right office, open to everyone
Separately from our product, AIRI maintains and publishes the phone numbers of municipalities and public offices across Japan — so residents can call the right office the first time, with fewer misdirected calls and transfers.
- municipalities
- 1,741
- municipalities
- public offices
- 1,959
- public offices
- languages
- 6
- languages
- Free of charge, no ads
- No sign-in
- Each entry checked on the official site
For example, you can look up
Sapporo City Office
Hokkaido
Checked against the official website · October 7, 2026
For staff of municipalities and public offices
We accept requests to correct or update what we list, and check each one against the official website before updating.
We publish sourced summaries of the procedures residents ask about most
For My Number Cards, resident records, family registers, moving, and National Health Insurance, we summarize what is common nationwide, procedure by procedure, with official government pages as sources. Anything that differs by municipality, such as service counters and hours, is left out, and sources and check dates are shown on every page.
- Sources and check dates shown
- Updated when the rules change
- Only what is common nationwide
Want to see how much time you'd get back?
See how much phone-handling time AIRI can save, with an interactive simulator.
See the impact (time savings)Frequently asked questions
Can we keep our current phone number?
Yes. You can forward calls from your existing main number, or set up a new dedicated number for AIRI. We'll help you choose the right setup.
What if the AI gives a wrong answer?
What the AI answers is controlled by the knowledge you register and the department settings (common inquiries and what the line can't handle). For questions it can't answer or that need individual judgment, it doesn't guess — it offers a handover to staff or a callback instead.
How do you handle security and personal data?
Call records are isolated per tenant and access is permission-controlled. See our security page for details, and contact us about specific requirements.
Tell us about your current phone workload.
We'll propose a plan that fits your size and requirements. Test calls are available.