Frequently asked questions
Answers to the questions we hear most about adoption, pricing, and operations.
Can I keep the phone number I use today?
Yes. Simply forward your existing number and keep using it. We can also issue a new number.
How long does it take to get started?
Once knowledge and tone are set up, AIRI can start answering in as little as one to a few days. You can keep refining scenarios continuously while in operation.
What if the AI can't handle a call on its own?
Difficult requests can be handed off to a human operator. Calls are shared with summaries attached, so handoffs stay smooth.
Is call data managed securely?
Recordings and transcripts are stored securely, and you can review or download them anytime from the admin console. Role-based permissions are supported.
How is pricing determined?
Each monthly base fee includes an allowance of free calls per month, and pay-as-you-go charges apply only beyond that (monthly payment = monthly base fee + excess calls × per-call rate). Six plans let you choose the right size for your scale. See the pricing page for details.
Can AIRI make outbound calls as well as answer inbound ones?
Yes. In addition to inbound calls, AIRI also handles outbound calls. You can use it for outreach such as notifications and confirmation calls.
Can government and municipalities adopt AIRI?
Yes. We offer the Gov plan for government and public institutions, with adoption records in municipalities across Japan. Contact us about procurement and security requirements.
What kind of call analytics do I get?
Every call is recorded and transcribed, with summaries, sentiment analysis, and order extraction generated automatically. You can review the results on the admin console dashboard.
Can we just talk first?
Of course. Reach out through the contact form and we'll propose how AIRI can fit your phone operations — for free.