CASE STUDIES

For every industry with a phone line.

From e-commerce to municipalities and reservation desks, teams use AIRI to automate first-line response.

E-commerce & mail order

An e-commerce company(anonymized)

Automated first-line intake for orders, subscriptions, and cancellations

Challenge: Overflow calls in peak season meant customers couldn't get through, and the back-and-forth of callbacks had become a burden.
Outcome: First-line response was consolidated into AIRI, reducing missed calls. Order details are captured as order data automatically.

Auto

order data capture

24h

intake coverage

Government & municipalities

A municipal government(anonymized)

Challenge: Growing inquiries at night and in busy seasons made it hard for staff to focus on their core work.
Outcome: AI absorbs the first-line response so staff can get back to their real work. No inquiry slips through.

24/365

always answering

Multiple

concurrent calls

Reservations & reception

A service business(anonymized)

Challenge: Calls outside business hours were being missed, causing lost opportunities.
Outcome: Reservations and requests are taken 24 hours a day. The callback ping-pong is gone, and opportunities are no longer lost.

0.8s

fastest response

Auto

recording & transcription

Companies are named only in cases where we have permission to publish. Cases without permission are shown anonymously, with the industry only.

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