Ending the call is not the whole job.
After the caller's issue is resolved, AIRI can add one natural suggestion — a related program, product, or service. Turn every inquiry into the next touchpoint.
AIRI Operator
On a call
What AIRI can suggest after the inquiry
Three kinds of suggestions, matched to the conversation. What gets suggested is entirely up to your prompt settings.
Related programs
For government and public-sector desks: point callers to related programs and procedures on the spot, reducing applications missed simply because no one knew.
e.g. "Your move-in registration is complete. If you have children, you can also apply for the child allowance today — shall I walk you through it?"
Related products
For commerce: suggest products and plans that fit the inquiry and usage. A subscription-change call becomes an upsell opportunity.
e.g. "At your current pace, the bulk plan would lower your cost per delivery. Shall I send you the details?"
Other services
Introduce other services and campaigns in your group only to callers likely to care. Cross-team referrals happen within a single call.
e.g. "You are also eligible for our free inspection campaign running now. Would you like to book a slot?"
A phone call is the moment of highest interest
Callers are using your service and thinking about it right now. No other channel lets you add a context-aware suggestion at that exact moment.
A high-intent moment
Unlike email or ads, you reach people at the moment they chose to contact you.
Full context
Suggestions are chosen from the caller's issue and history — only what fits.
Consistent on every call
The seasoned agent's perfect one-liner, reproduced reliably by AI on every call.
Three rules that keep it from feeling pushy
Understand the context
AI reads the conversation and the caller's reactions to judge which topics are relevant.
Resolve first, then one line
Suggestions come only after the issue is resolved — one line, and AI backs off if there is no interest.
Record and analyze
See how each suggestion landed in call history and analytics, and keep improving.
Suggestion content, tone, and frequency are all controlled by your prompts. Rules like "at most one suggestion per call" and "never repeat after a no" keep the experience friendly — and you can turn suggestions off entirely.
Want the defensive numbers too?
See how many phone hours AIRI frees up and where they go — with an interactive calculator.
See the impact (time savings)Frequently asked questions
Will it feel like a hard sell?
No. Suggestions follow a strict rule: one line, only after the issue is resolved, never repeated after a no. Wording, tone, and frequency are prompt-configurable, and you can turn suggestions off.
How do we decide what gets suggested?
Describe the programs, products, or services and their conditions in the admin console's prompt settings — for example, "suggest the bulk plan to callers asking about subscriptions."
How do we measure the impact?
Every call is transcribed and summarized automatically. Tags and the analytics dashboard show how each suggestion was received, so you can double down on the ones that work.
Turn one inbound call into the next touchpoint.
Try a test call and hear the suggestion for yourself.