Alzheimer's Association Japan telephone counseling: phone number and hours
The phone number for Alzheimer's Association Japan telephone counseling is 0120-294-456. Hours: Weekdays 10:00–15:00. Free (toll-free number; call charges apply from mobile phones and smartphones).
Alzheimer's Association Japan telephone counseling
Official website alzheimer.or.jp
Without hyphens: 0120294456
Checked against the official website · October 30, 2026
ABOUT
About Alzheimer's Association Japan telephone counseling
This is the toll-free telephone counseling run by Alzheimer's Association Japan, an association of people with dementia and their families. You can ask anything, such as about dementia or how to provide care, and you can also talk about your frustrations and worries as a caregiver. People with caregiving experience who have received training listen to you carefully.
BASIC INFO
Basic information
- Phone number
- 0120-294-456
- Other numbers
- From mobile phones and smartphones050-5358-6578（Weekdays 10:00–15:00）
- Hours
- Weekdays 10:00–15:00
- Charges
- Free (toll-free number; call charges apply from mobile phones and smartphones)
- Operated by
- Alzheimer's Association Japan (public interest incorporated association)
- Started
- 2000 (toll-free telephone counseling)
- Official website
- alzheimer.or.jp
OTHER WAYS
Other ways to get help
Add the association's official LINE account as a friend and tap "Dementia consultation by LINE call" to reach the head office's toll-free telephone counseling by LINE call, free of call charges. You may not get through when it is busy, and you pay your own smartphone data charges.
Telephone counseling at prefectural branches
The association has branches in all 47 prefectures, and the branches also offer telephone counseling.
GOOD TO KNOW
Good to know
- Consultations are taken by people with caregiving experience who have received training.
- Besides asking about dementia and how to provide care, you can also talk about your frustrations and worries as a caregiver.
- Calls are accepted every day 10:00–15:00 except Saturdays, Sundays and public holidays.
- You can call free of charge from anywhere in Japan. From mobile phones and smartphones, call 050-5358-6578; call charges apply.
- The association has branches in all 47 prefectures, and the branches also offer telephone counseling.
BEFORE YOU CALL
Before you call
- From mobile phones and smartphones, call 050-5358-6578 (call charges apply). LINE calls are free of call charges.
FAQ
Frequently asked questions
What is the phone number for Alzheimer's Association Japan telephone counseling?
0120-294-456. From mobile phones and smartphones: 050-5358-6578 (Weekdays 10:00–15:00).
What are the hours for Alzheimer's Association Japan telephone counseling?
Weekdays 10:00–15:00.
Is there a charge?
Free (toll-free number; call charges apply from mobile phones and smartphones).
RELATED OFFICES
Your municipal office's phone number
Your municipality (city, ward, town or village) also has counters for welfare, health and child-rearing concerns. Call the main number, explain what you want to discuss, and ask for the counter in charge.
MORE
Other helplines
The phone numbers and hours on this page are based on information published by each helpline’s operator and on official national government pages (last verified: October 30, 2026). Hours and other details may change; check each helpline’s official page for the latest information. This page compiles public information for the convenience of users and does not indicate any business or partnership relationship between the listed helplines and AIRI (LIVERUSH Co., Ltd.). If you find an error, please let us know through our Contact us page.
Sources: Alzheimer's Association Japan, "Telephone counseling" / Alzheimer's Association Japan, "Dementia consultation by LINE call now available!" / Alzheimer's Association Japan, "About the organization"