Poison Hotline 110: phone number and hours

• Dedicated line for accidental tobacco ingestion

  072-726-9922

  Automated voice guidance gives general information for when someone has accidentally swallowed tobacco. 24 hours, 365 days; the information is free.

• It provides information on acute poisoning caused by household products (such as desiccants, cosmetics and tobacco), medicines, agricultural products (such as insecticides and herbicides), natural toxins (such as pufferfish, mamushi pit vipers and mushrooms), industrial products and more, only when an accident has actually happened.
• It does not handle chronic poisoning (such as drug dependence or abuse), side effects from taking medicine at normal doses, bacterial food poisoning, or swallowing foreign objects such as pushpins or coins.
• On the phone you will be asked about the patient's age and weight, what caused it (the exact product name and manufacturer), how much was swallowed and when, the patient's current condition and more. You are advised to have the product at hand before calling if possible.
• Calls are recorded so the details can be understood and recorded accurately. There is no answering machine service.
• If there are severe symptoms, such as unconsciousness or convulsions, you are advised to call an ambulance immediately.

• If symptoms are severe, for example the person is unconscious or having convulsions, call 119 for an ambulance immediately.
• Misdialed calls do occur. Check the number carefully before calling.
• If doctors or medical institutions call the line for the general public, an information fee (2,000 yen per case) is charged.

Your municipality (city, ward, town or village) also has counters for welfare, health and child-rearing concerns. Call the main number, explain what you want to discuss, and ask for the counter in charge.