Working Conditions Consultation Hotline: phone number and hours
The phone number for Working Conditions Consultation Hotline is 0120-811-610. Hours: Weekdays 17:00–22:00; weekends and holidays 9:00–21:00 (closed December 29 to January 3). Free (toll-free number).
Working Conditions Consultation Hotline
Official website www.check-roudou.mhlw.go.jp
Without hyphens: 0120811610
Checked against the official website · October 30, 2026
ABOUT
About Working Conditions Consultation Hotline
The Working Conditions Consultation Hotline is a telephone service commissioned by the Ministry of Health, Labour and Welfare where you can consult about problems under labor standards laws, such as illegal overtime work or unpaid overtime. On weekday evenings and on weekends and holidays, when Labour Standards Inspection Offices and similar offices are closed, counselors with specialist knowledge answer based on laws and court cases and refer you to relevant agencies. Whether you are a worker or an employer, anyone can consult free of charge and anonymously.
BASIC INFO
Basic information
- Phone number
- 0120-811-610
- Other numbers
- English0120-531-401（Daily (weekdays 17:00–22:00; weekends and holidays 9:00–21:00)）
- Chinese0120-531-402（Daily (weekdays 17:00–22:00; weekends and holidays 9:00–21:00)）
- Hours
- Weekdays 17:00–22:00; weekends and holidays 9:00–21:00 (closed December 29 to January 3)
- Charges
- Free (toll-free number)
- Who can call
- Anyone, whether a worker or an employer
- Operated by
- Ministry of Health, Labour and Welfare (commissioned program)
- Official website
- www.check-roudou.mhlw.go.jp
OTHER WAYS
Other ways to get help
Consultation in foreign languages
Available in 13 languages: English, Chinese, Spanish, Portuguese, Tagalog, Vietnamese, Burmese, Nepali, Korean, Thai, Indonesian, Cambodian (Khmer) and Mongolian. Each language has its own toll-free number, and the days of the week it is available differ by language.
GOOD TO KNOW
Good to know
- It is a program commissioned by the Ministry of Health, Labour and Welfare, run in fiscal 2026 by Tokyo Legal Mind K.K.
- It answers consultations about labor standards laws, such as working-hours management, payment of overtime premiums, and workplace safety and health, by providing information on laws, court precedents and the like.
- Anyone, whether a worker or an employer, can use it free of charge from anywhere in Japan without giving their name. You can call from both landlines and mobile phones.
- For bullying and harassment in the workplace, such as sexual harassment, power harassment and maternity harassment, the basic approach is to refer you to a dedicated helpline. For consultations that are not about working conditions, they refer you to a suitable consultation agency.
- The hotline cannot give guidance or take other action against workplaces. Calls are recorded to maintain the quality of consultation.
BEFORE YOU CALL
Before you call
- Callers are asked to keep consultations from running long. If it looks like your call will go past closing time, call again on another day.
- Calls are not accepted from December 29 to January 3.
FAQ
Frequently asked questions
What is the phone number for Working Conditions Consultation Hotline?
0120-811-610. English: 0120-531-401 (Daily (weekdays 17:00–22:00; weekends and holidays 9:00–21:00)); Chinese: 0120-531-402 (Daily (weekdays 17:00–22:00; weekends and holidays 9:00–21:00)).
What are the hours for Working Conditions Consultation Hotline?
Weekdays 17:00–22:00; weekends and holidays 9:00–21:00 (closed December 29 to January 3).
Is there a charge?
Free (toll-free number).
OTHER LINES
Other helplines for work and workplace worries
Kokoro no Mimi telephone counseling0120-565-455Ministry of Health, Labour and Welfare (commissioned program) · Weekdays 17:00–22:00; Saturdays and Sundays 10:00–16:00 (closed on public holidays, substitute holidays and over the New Year holidays)
RELATED OFFICES
Your municipal office's phone number
Your municipality (city, ward, town or village) also has counters for welfare, health and child-rearing concerns. Call the main number, explain what you want to discuss, and ask for the counter in charge.
MORE
Other helplines
The phone numbers and hours on this page are based on information published by each helpline’s operator and on official national government pages (last verified: October 30, 2026). Hours and other details may change; check each helpline’s official page for the latest information. This page compiles public information for the convenience of users and does not indicate any business or partnership relationship between the listed helplines and AIRI (LIVERUSH Co., Ltd.). If you find an error, please let us know through our Contact us page.