Counseling Office for Financial Services Users: phone number and hours

• Website reception

  Accepted 24 hours a day. Because a counselor may call you depending on the matter, write your name and phone number. As a rule, replies are not given by email or in writing.

• Advance consultation (preventive guide)

  0570-016-812

  Using information such as that on the Financial Services Agency website, counselors explain points to keep in mind when entering into contracts for financial products, how financial products are protected if a financial institution fails, the features of financial products and more. From IP phones, call 03-5251-6812.

• Consultation dial for fraudulent investments

  0570-050-588

  A dedicated line for consultations about fraudulent investments, for example if you were invited to invest by someone you met through social media or a dating app, or by someone posing as a celebrity. You can consult even if you have not lost money, when something seems suspicious or you are unsure about investing. Weekdays 10:00–17:00. From IP phones, call 03-6206-6066.

• When you call, a message plays; choose 1 for deposits and loans, 2 for investment products and securities markets, 3 for insurance, 4 for money lending, prepaid payment instruments and funds transfer, 5 for crypto-assets, and 6 for other matters.
• For individual disputes with financial institutions, it listens to you and gives advice such as referring you to other organizations or helping you sort out the issues, but it does not arrange settlements, act as an intermediary or mediate.
• Opinions received are shared within the Financial Services Agency and used in financial administration.
• Calls are recorded to keep a clear record of what was said.
• General, routine questions, such as whether a business is licensed or registered or where to make inquiries, can be looked up at any time with the Financial Services Agency's chatbot.

• 10:00–11:00 is very busy, and you may have to wait a long time.
• Consultations by phone while driving (including hands-free) are not accepted.
• From IP phones, call 03-5251-6811.

Your municipality (city, ward, town or village) also has counters for welfare, health and child-rearing concerns. Call the main number, explain what you want to discuss, and ask for the counter in charge.