Helplines for worries of children and young people
24-hour Children's SOS Dial

24-hour Children's SOS Dial: phone number and hours

The phone number for 24-hour Children's SOS Dial is 0120-0-78310. Hours: 24 hours. Free (toll-free number).

24-hour Children's SOS Dial

24-hour Children's SOS Dial

Official website www.mext.go.jp

0120-0-78310

Without hyphens: 0120078310

Checked against the official website · October 23, 2026

ABOUT

About 24-hour Children's SOS Dial

A telephone helpline for children provided by the Ministry of Education, Culture, Sports, Science and Technology. You can call 24 hours a day, including nights and holidays. As a rule you are connected to the counseling service of the board of education for the place you are calling from, which handles any kind of SOS from children, not only bullying but also school, friends and more. Parents and guardians can call too, not only children themselves.

BASIC INFO

Basic information

Phone number
0120-0-78310
Hours
24 hours
Charges
Free (toll-free number)
Operated by
Ministry of Education, Culture, Sports, Science and Technology
Started
April 2015 (a revision of the "24-hour Bullying Consultation Dial" started in 2007)
Official website
www.mext.go.jp

GOOD TO KNOW

Good to know

  • You can call at any time, including nights and holidays, and as a rule you are connected to the counseling service of the board of education for the place you are calling from.
  • Not only children who are struggling, but also parents, guardians and others can call.
  • It handles any kind of SOS from children, not only bullying but also worries about going to school or about relationships with friends.
  • Even if you misdial or cannot get through at that moment, you are encouraged to call again as many times as you need, without hesitation.

BEFORE YOU CALL

Before you call

  • Some IP phones and other services may not be able to connect.

FAQ

Frequently asked questions

Q

What is the phone number for 24-hour Children's SOS Dial?

0120-0-78310.

Q

What are the hours for 24-hour Children's SOS Dial?

24 hours.

Q

Is there a charge?

Free (toll-free number).

Q

What if I cannot get through?

Try again later, or call another helpline for children. The 24-hour Children's SOS Dial (0120-0-78310) is available 24 hours a day. If a life is in immediate danger, do not hesitate to call 119 (ambulance) or 110 (police).

OTHER LINES

Other helplines for worries of children and young people

RELATED OFFICES

Your municipal office's phone number

Your municipality (city, ward, town or village) also has counters for welfare, health and child-rearing concerns. Call the main number, explain what you want to discuss, and ask for the counter in charge.

MORE

Other helplines

The phone numbers and hours on this page are based on information published by each helpline’s operator and on official national government pages (last verified: October 23, 2026). Hours and other details may change; check each helpline’s official page for the latest information. This page compiles public information for the convenience of users and does not indicate any business or partnership relationship between the listed helplines and AIRI (LIVERUSH Co., Ltd.). If you find an error, please let us know through our Contact us page.

Sources: Ministry of Education, Culture, Sports, Science and Technology, "About the 24-hour Children's SOS Dial" / Ministry of Education, Culture, Sports, Science and Technology, "Helplines you can contact 24 hours a day" / Ministry of Health, Labour and Welfare, "Mamorou yo Kokoro" telephone helplines