Mental Health Consultation Unified Dial: phone number and hours

Call the same number from anywhere in Japan and you are connected to the public helpline for the place you are calling from (such as the mental health telephone counseling run by your prefecture or designated city). Days and hours differ by region, and evening counseling is also available Monday to Friday 18:30–22:30.

• Direct numbers of each prefecture and designated city (IP phones accepted)

  IP phones starting with 050 cannot reach 0570-064-556. Use the list on the Ministry of Health, Labour and Welfare website to call the direct number (IP phones accepted) of the helpline in your area.

• Call the nationwide number and you are connected to a public helpline, such as the "mental health telephone counseling" run by the prefecture or designated city you are calling from.
• Days and hours differ by prefecture and designated city. You can check the hours for each region in the list on the Ministry of Health, Labour and Welfare website.
• Monday to Friday 18:30–22:30 (calls accepted until 22:00), the Japanese Association of Mental Health Social Workers and the Japan Association of Certified Public Psychologists take evening calls. If your local helpline is open at that time, you are connected to the local helpline first.
• Call charges set by NTT Docomo Business apply; carriers' call-charge discount services and the free call minutes of mobile flat-rate plans cannot be used. You cannot connect from IP phones starting with 050.
• During Suicide Prevention Week (September 10 to 16 every year) and Suicide Prevention Month in March, the line is busy and it may be hard to get through.

• Call-charge discount services and the free call minutes of mobile flat-rate plans cannot be used.
• You cannot connect from IP phones starting with 050. Call the helpline number of your prefecture or designated city instead.

Your municipality (city, ward, town or village) also has counters for welfare, health and child-rearing concerns. Call the main number, explain what you want to discuss, and ask for the counter in charge.